2/14/2019 1:52 PM
This review is about the PRO-4000s version of which I own 2 (both with the MFP accessory) for 2 years. A little background, I've ran an imagePROGRAF 8000s and 2 imagePROGRAF 8400s printers over the past 14 years of printing. Before that, I ran HP DesignJet wide formats and made the jump to Canon; never looking back.
I print a lot of medical-scientific posters in the academic setting for research conferences. Unless you're trying to do museum quality reproductions, the PRO-4000s' quality is amazing. I have had 0 complaints in terms of resolution and color reproduction. In fact, I've often told my prints look far better than the other facilities on campus that print similar posters.
The Pros: Fantastic image quality. 1 printhead to replace rather than 2 from previous models. The PRO-4000s seems to just sip ink even over the 8400s which was a miser compared to the 8000s. The MFP is a godsend for my work. Being able to load a 36" and 42"/44" roll of the same media saves me a ton of time not having to switch spindles non-stop. If you print a variety of sizes where yo need to change rolls, the MFP is an absolute must.
The Cons: The MFP does NOT like running heavy versions of the poly fabric material. It will 100% of the time mis-feed or jam when attempting to switch between loaded rolls. If you run the light weight poly fabric, you'll have no problems switching back and forth between the printer roll and the MFP roll. I spent months working with Canon and their engineers only for them to be stumped and offer no solution other than to run the light poly fabric if using the MFP.
The other con is the change to the cutter. With the 8000s and 8400s printers, I could print borderless on the poly fabric material. Now, on the PRO-4000s, that isn't possible. Borderless still works as expected on semi-gloss photo or satin photo rolls. I was extremely irritated that the "new and improved" cutter was worse than the old style cutter assembly. The issue is that when printing borderless, the fabric along the leading edge becomes too soggy and saturated for the cutter to make the first cut. It will either mangle the cut into a wavy line or jam entirely. Again, after months of working with Canon, the solution was to leave 2 or 3 inches of margin before printing. Well, Canon was unwilling to alter a paper profile to auto feed that amount before the print started. I was told that for any borderless prints, I should manually feed the necessary margin and then send the print job. No thanks.
Despite being bummed about the cutter not being able to do borderless prints on fabric, this printer is fantastic. Like I said, the MFP is something you should strongly considering purchasing. Like all Canons, the paper catch is EXTREMELY fragile. Don't bump into it! In terms of repairs over 2 years on both printers? I've had no issue other than a printhead that bit the dust after only 10 months.