We’re excited to announce our new printer service program, LexJet C.A.R.E.S.
Our customer-first philosophy guarantees that your needs are always prioritized, regardless of where you purchased your printer, offering you accessible, reliable service.
Our team of OEM-trained technicians are ready to address any issue which begins with remote troubleshooting through our remote technicians at 800-453-9538. If a problem persists, our technical experts step in to diagnose and prepare a comprehensive service quote, covering all potential costs. Upon your agreement, we'll promptly arrange a service date, ship the necessary parts, and perform the repairs right at your premises.
Choose one of our tailored service plans to keep your printers running smoothly, enhance their lifespan, and maximize your return on investment, allowing you to focus on your core business without worrying about printer malfunctions.
EFITM VUTEk® GS3250
EFITM H1625
EFITM Pro 16h
EFITM Pro 24f
EFITM Pro 30f
EFITM Pro 30h
EFITM Pro 32r+
| PREMIUM PLUS | PREMIUM | BASIC PLUS | BASIC | |
|---|---|---|---|---|
| ANNUAL FEE | Starting at $12,500 | Starting at $10,000 | Starting at $995 | No Annual Fee |
| REMOTE DIAGNOSIS Calls by 3 PM EST |
Same Business Day | Same Business Day | Same Business Day | Within 1 Business Day Pending Payment, & Signed Agreement |
| REMOTE DIAGNOSIS FEE Up to 1 hr. Per Call |
Included | Included | Included | $39.99 Credited Toward On-Site Repair if Needed |
| ON-SITE RESPONSE TIME Technician On-Site Response Time May Vary |
72 Hours or Less | 72 Hours or Less | 72 Hours or Less | Varies |
| PARTS Exclusions Apply |
Covered | Covered | 10% off EFI List Price | EFI List Price |
| LABOR Rates Vary Depending on Location - Minimum 4 hr. Labor Charge |
First Visit, Included Up to 8 hrs., Starting at $230/hr. Thereafter |
Starting at $270/hr. | Starting at $230/hr. | Starting at $270/hr. |
| TRAVEL Rates Vary Depending on Location |
5% Off Flat Rate | Flat Rate | 5% Off Flat Rate | Flat Rate |
| WARRANTY | Parts Covered (Limit x2 Printheads per Contract) |
Parts Covered (Limit x2 Printheads per Contract) |
30 Day Parts Only | 30 Day Parts Only |
HP Latex 110
HP Latex 115
HP Latex 115 PC
HP Latex 310
HP Latex 315
HP Latex 315 PC
HP Latex 330
HP Latex 335
HP Latex 335 PC
HP Latex 360
HP Latex 365
HP Latex 370
HP Latex 560
HP Latex 570
HP Latex 630
HP Latex 700
HP Latex 700W
HP Latex 800
HP Latex 800W
HP Scitex FB500
HP Scitex FB550
HP Scitex FB700
HP Scitex FB750
| BASIC PLUS | BASIC | |
|---|---|---|
| ANNUAL FEE | $299 per Device $99 per additional device |
No Annual Fee |
| REMOTE DIAGNOSIS Calls by 3 PM EST |
Same Business Day | Within 1 Business Day Pending Payment, & Signed Agreement |
| REMOTE DIAGNOSIS FEE Up to 1 hr. Per Call |
5 Calls per Device Included $19.99 each Additional Hour |
$39.99 Credited Toward On-Site Repair if Needed |
| ON-SITE RESPONSE TIME Technician On-Site Response Time May Vary |
24 Hours | 48 Hours |
| PARTS | 10% Off List Price | List Price |
| LABOR Rates Vary Depending on Location - Minimum 2 hr. Labor Charge |
Starting at $230/hr. | Starting at $270/hr. |
| TRAVEL Rates Vary Depending on Location |
5% Off Flat Rate | Flat Rate |
| WARRANTY | 30 Day Parts Only | 30 Day Parts Only |
1. What services are included in the LexJet C.A.R.E.S.?
LexJet C.A.R.E.S. offers multiple levels of service. Click on the appropriate brand icon above to see what we offer.
2. How does nationwide coverage benefit me if I’m located in a remote area?
LexJet C.A.R.E.S. for HP Printers employs a nationwide network of trained technicians which means faster access for those in remote areas.
3. How do I schedule a service call, and what is the response time?
Before scheduling a service call, our team of experts will work with you to remotely diagnosis the problem and determine if onsite service is needed. Response times vary per plan. Our remote support can be reached at 800-453-9538, Monday thru Friday, 8AM-5PM ET.
4. Is there a warranty or guarantee on the repair work performed?
There are different levels of warranty depending on the plan you choose. See our offering chart located under each brand for details.
5. How are service technicians certified, and what kind of training do they have?
Our technicians are trained and certified to OEM standards for service and repairs on all printers covered under LexJet C.A.R.E.S.
6. Are there any additional fees I should be aware of, such as travel fees or emergency service charges?
LexJet C.A.R.E.S. for HP Printers is completely transparent in providing you with an estimate including all potential costs including parts, labor, and travel.
7. Can I access support or service outside of standard business hours?
Call a LexJet Support Representative at 800-453-9538 for more information.
