At LexJet, our goal is to make every part of your experience with us a pleasant one. We know that having to deal with a return can be an interruption to your business, and that is why we have implemented a simple process that ensures you will receive your refund or product replacement in a timely manner. To begin the process, please contact your account specialist or any one of our customer service representatives within 30 days of purchase at 800-453-9538. You are assured to get a live voice to help you through the process.
Prior to returning a product please obtain a Return Authorization number from your account specialist or customer service representative. Once the return has been approved, you will receive a Return Authorization (RA) number to help you track the return through the process and to ensure proper credit is received. Shipping instructions for the returned item(s) will be provided at the time the Return Authorization number is issued. Please follow these instructions closely.
What you can expect.
Ordering Error Claims
We understand that items are sometimes ordered in error and we are happy to help you when this occurs. We simply ask that you return the items in the original packaging. We will then re-ship the correct product for the applicable shipping fees plus a 15% re-stock fee to cover the cost of the return. If the original packaging has been damaged please notify your LexJet representative when you initiate the return.
Damaged or Lost Shipment Claims
Please take a moment to inspect your shipments when they arrive. If the packaging is damaged and the enclosed item appears to be damaged, it’s important that you keep the original package and call us to file a claim with the carrier. LexJet will only file claims on orders shipped with LexJet shipping accounts.
Manufacturing Defect Claims
When a product is thought to contain a manufacturing defect, we may request that photos or samples be provided for evaluation prior to a Return Authorization number being issued.
LexJet Shipping Error Claims
We ask that you make a claim with us within five working days from the delivery date in order to ensure a refund can be issued or a replacement product can be sent.
Custom Items, Items which have been installed, and Printers
All returns must have a return authorization number (RA) assigned before the product is returned. Custom items, items which have been installed, and printers are not eligible for return unless deemed defective.
Items with manufacturing defect claims will be communicated directly to the manufacturer in accordance with their Warranty terms. Customer will contact the manufacturer and initiate the claim process. No credit will be given to the customer until the manufacturer confirms the item is defective and issues credit to LexJet.
LexJet has no expressed warranties beyond the stated warranties of the product manufacturers. Under no circumstances shall LexJet be held liable for any labor cost incurred from any defective products.
LexJet liability for any defective product shall not exceed the original purchase price paid. In no event will LexJet be responsible for any incidental or consequential costs associated with the defective product, including, but not limited to labor.
LexJet provides no warranties. Please contact product manufacturer for warranty specifics.
No warranty return will be considered unless all installation guidelines have been completed and signed off by a certified technician.
Customer is responsible for examining packaging before accepting delivery of the item. If any damage is noticeable, it must be noted on the delivery paperwork with the driver at the time of delivery. If there is noticeable damage, delivery should be refused.
Shipping Carrier Policies
These are the published policies and are subject to their specific terms and conditions and may change without notice.
Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature are required within 15 days of the original invoice and the original shipping carton must be retained. FedEx reserves the right to inspect the damaged product to finalize the claim.
Claims for UPS shipments damaged in transit are required within 30 days of the original invoice and the original shipping carton must be retained. UPS reserves the right to inspect the damaged product to finalize the claim.
Claims for LTL (less than truckload) shipments damaged in transit are required within 30 days of the original invoice. These claims must be accompanied by a signed delivery receipt and the original shipping carton must be retained. The LTL service provider reserves the right to inspect the damaged product to finalize the claim. Damaged or shorted shipments must have been identified on the original signed delivery receipt or Bill of Lading when the shipment was delivered.
To ensure proper credit to your account, all returns must be made in their original packaging with all of the original pieces, packaging materials, software, accessories, manuals and all other contained material.
If the returned material is found to be free of defects and isn’t covered by a warranty, LexJet reserves the right to accept the material and charge a 15% restocking fee.
For a period of 30 days from the time an order is received by the customer, LexJet warrants that all goods shipped from LexJet will be free of defects in materials and workmanship. This is the sole and exclusive limited warranty offered for products ordered from LexJet. LexJet does not warrant any product for suitability, merchantability, or fitness for a particular purpose.
LexJet and its officers, agents, and contractors shall bear no liability whatsoever for statutory, general, special, consequential, or tort damages with respect to uses of products purchased, including loss of profits, business, or goodwill. LexJet shall in no way be liable for any damages for any reason whatsoever that would exceed the replacement value of the material.