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LexJet C•A•R•E•S

Printer Service Program

LexJet C.A.R.E.S.

Why Service Your Printer With LexJet?

We’re excited to announce our new printer service program, LexJet C.A.R.E.S.

Our customer-first philosophy guarantees that your needs are always prioritized, regardless of where you purchased your printer, offering you accessible, reliable service.

Our team of OEM-trained technicians are ready to address any issue which begins with remote troubleshooting through our remote technicians at 800-453-9538. If a problem persists, our technical experts step in to diagnose and prepare a comprehensive service quote, covering all potential costs. Upon your agreement, we'll promptly arrange a service date, ship the necessary parts, and perform the repairs right at your premises.

Choose one of our tailored service plans to keep your printers running smoothly, enhance their lifespan, and maximize your return on investment, allowing you to focus on your core business without worrying about printer malfunctions.

 

Learn More By Brand

Select Your Brand

EFI Printers Covered in Our Plan

  • EFI™ H1625 (Not Available in All Locations)
  • EFI™ Pro 16h  
  • EFI™ Pro 16h+  
  • EFI™ Pro 24f  
  • EFI™ Pro 30f  
  • EFI™ Pro 30f+  
  • EFI™ Pro 30h  
  • EFI™ Pro 32r+  
  • EFI™ Pro 33r  
 

Printer Service Program

Swipe Plans
 

Questions?

Call and speak with a live LexJet Support Representative.

1. What services are included in the LexJet C.A.R.E.S.?

LexJet C.A.R.E.S. offers multiple levels of service. Click on the appropriate brand icon above to see what we offer.

2. How does nationwide coverage benefit me if I’m located in a remote area?

LexJet C.A.R.E.S. for HP Printers employs a nationwide network of trained technicians which means faster access for those in remote areas.

3. How do I schedule a service call, and what is the response time?

Before scheduling a service call, our team of experts will work with you to remotely diagnosis the problem and determine if onsite service is needed. Response times vary per plan. Our remote support can be reached at 800-453-9538, Monday thru Friday, 8AM-5PM ET.

4. Is there a warranty or guarantee on the repair work performed?

There are different levels of warranty depending on the plan you choose. See our offering chart located under each brand for details.

5. How are service technicians certified, and what kind of training do they have?

Our technicians are trained and certified to OEM standards for service and repairs on all printers covered under LexJet C.A.R.E.S.

6. Are there any additional fees I should be aware of, such as travel fees or emergency service charges?

LexJet C.A.R.E.S. for HP Printers is completely transparent in providing you with an estimate including all potential costs including parts, labor, and travel.

7. Can I access support or service outside of standard business hours?

Call a LexJet Support Representative at 800-453-9538 for more information.