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RIP Resources: Troubleshooting ImagePrint

Tom Hauenstein

Everything you wanted to know about the ImagePrint RIP is at your fingertips. Here are four tools designed to maximize your ImagePrint workflow and troubleshoot the software for perfect printing every time.

By Tom Hauenstein

ImagePrint is an incredible RIP because of the many benefits it offers the user. It increases image quality and streamlines workflow with its vast assortment of tools, such as layout and templates. However, since the interface is unlike any other software in the industry and is extremely robust with tons of features and benefits, the users often find themselves overwhelmed.

There are four resources readily available that will get you through the learning curve, help you quickly remedy any issues or problems with the software, and allow you to quickly download ICC profiles for your paper and printer.

Troubleshooting Guide

This is the best tool out there, and I am amazed at how many ImagePrint users don’t know about it. Click here to download it from the ColorByte website. Just click on whether you want the Mac or PC version and save it to your desktop (see Figure 1).

Figure 1

Figure 1

This is a linked PDF with common issues listed in the first few pages. Click on an issue and the PDF will bring you to the proper fix for that issue. This will quickly and easily get you through 95 percent of any issues possibly experienced with the software.

For instance, in the spoolface, if I get Error 37 on the bottom left in red print (see Figure 2), open the Troubleshooting Guide and find that error (see Figure 3).

Figure 2

Figure 2

Figure 3

Figure 3

I click on it and it tells me that my dongle is not connected to the computer (see Figure 4). So, I plugged my dongle back in and re-enabled the queue, and the job started printing for me.

Figure 4

Figure 4

Profile Manager

This is the easiest way to download profiles for ImagePrint. The Profile Manager automatically installs when you install the software. If you don’t have the Profile Manager, it can be found on the Support section of ColorByte’s website. Scroll down to the Downloads section and you will see a link to the PC and Mac versions (see Figure 5). It will download onto your computer. Place it on your desktop.

Figure 5

Figure 5

Once you launch the software, it will ask you if you want to connect to the ftp server. Hit yes. It will then pop up and show you all the profiles available on the right side of the screen and all the profiles you already have downloaded on the left side of the screen (see Figure 6).

Figure 6

Figure 6

You will see a box in the top right that you can check that says Show installed printers only. Check it so that you are only looking for profiles that apply to your printers. ImagePrint uses abbreviations for its profiles that may be a little confusing, but you can highlight a profile and it will give the full description of it below.

Once you have selected the profiles that you want to use simply drag them to the left-hand side and they will install in your ImagePrint color folder automatically. They will be available for print the next time you open the software.

Online Tutorial

On Colorbytes’s website you can find Flash tutorials by clicking here. Since it’s Flash-driven, you can stop and review chapters for concepts that were not grasped immediately, or as a refresher course down the road.

There’s a Menu in the top left that allows you to select exactly which section you want to watch so you won’t have to watch the whole thing from beginning to end to get the specific information you need (see Figure 7).

Figure 7

Figure 7

When you get the software for the first time, I would watch this in its entirety once. If you’ve had ImagePrint for awhile and have never watched it, I would still recommend watching it. You are bound to get at least a couple of useful pointers from it. Save the link in your Favorites so that you can easily refer back to whenever needed.

ImagePrint Manual

While it’s true that the ImagePrint manual is rather large, it’s well written and well worth the effort of at least a cursory read-through. It’s full of useful screen shots and gives more in-depth instructions on how to run the software efficiently.

One of the best features about the manual is that it’s a linked PDF. For example, you will find a table of contents in the first couple of pages. If you see a section in the table of contents you want to learn about, like Installing as a CLIENT, simply click on that heading (see Figure 8) and it will bring you right to that section (see Figure 9).

Figure 8

Figure 8

Figure 9

Figure 9

Because of the large amount of information in the manual it should be saved on your desktop and used regularly to answer specific questions you may have about operating the software. The manual automatically installs when you load the software. You can find it in the ImagePrint folder within Applications on a Mac or Programs on a PC.

By using these four tools, ImagePrint will be faster, smoother, and more efficient. Happy printing!

Volume 3  -  No. 8

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